Refund policy

We take pride in the quality of our handmade cookies and strive to ensure every batch meets our standards before delivery. Due to the nature of our products, all items sold are non-refundable.

We understand that exceptional situations may arise. If you experience any issues regarding product quality or your order, please contact us within 48 hours of receiving your parcel, together with clear photos or relevant proof for review.

While we are unable to accept returns for food products, we will do our best to review each case fairly and assist with a suitable resolution where applicable.

Please note that we are not responsible for damages, delays, or losses caused by third-party courier services once the parcel has been handed over for delivery.

By placing an order with MOKU Bites, customers are deemed to have read, understood, and agreed to all Terms of Service, Privacy Policy, Shipping Policy, and Refund Policy stated on our website.